Return/Exchange Policy

• • You may return any item purchased from Ethereal Outfitters that is unused, in new condition or any item that was damaged upon receipt.
• • Any customized items are non-returnable.
• • Return charges - $10-$15 per item depending on the weight of the item. For more details specific to your order, contact info@ethereal-outfitters.com.

OR

• • Customers will be responsible to ship the product back to us with tracking details at info@ethereal-outfitters.com. Customer will be liable to pay the return shipping. We will not be responsible for any shipping issues while returns.
• • We will initiate a refund once the product is received back in our warehouse.
• • We will accept returns within 7 days of delivery.
• • For returns requests kindly login to your account, click "My Returns/ Exchanges" and select the order number and place a request (check steps to claim at the bottom). Our Service Manager will revert back to you within 24 hours’ time.
• • Refund is processed once the product is delivered back to our warehouse and quality check is done.
• • Refunds usually take 8-10 working days.
• • Refund can also be provided in the form of store credit on Demand.
• • For tracking purposes, we are unable to accommodate exchanges. If you’d like a different size or another style, please place a new order.