General
While we try to display the color as accurately as possible, it can vary due to color calibrations on digital screens.
Also, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.
Also, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.
No, at this time, we do not have a storefront location. Do follow us on Instagram @Ethereal-Outfitters for details on upcoming trunk shows.
RETURNS AND EXCHANGES
Unfortunately, we do not allow any cancellations once the order has been placed on your end and a confirmation email has been sent out. Nevertheless, we allow returns. Please review our Returns Policy {insert link} for additional details.
Yes, you can return any unused items up to 10 days from your delivery date. All returned items must be in their original packing and unworn condition. Please review our Returns Policy {insert link} for additional details.
For tracking purposes, we are unable to accommodate exchanges. If you’d like a different size or another style, please place a new order.
SHIPPING
We will do our best to ship orders in accordance with their expected ship date which is shown on each product page. If this changes, we'll do our best to let you know. You are responsible for keeping your shipping and contact information up-to-date to ensure the proper shipment of your orders. Please review our Shipping Policy {insert link} for additional details.
Standard shipping is free with any purchase over $299. Standard shipping transit time is between 15 - 20 business days. All shipping fees will be quoted in the shopping cart before finalizing your order.
For customers within The US and Canada, all prices specified on the website are inclusive of taxes and duties.
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. If there are any issues with processing your order, we will notify you with an email.
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in the process, from the date of shipment to the date of your item is in the process of delivery.
SIZING
Most of our garments come with a margin to tighten or loosen if needed. We offer XS-XL sizing. We encourage you to size up if debating between two sizes and always leave ample time for alterations if you plan to wear it for an event.
We recommend ordering a larger size to allow alterations from your local tailor. We also leave a margin to allow for alterations. If the piece allows for custom measurements, you can choose "Customize" on the product page and input your measurements on the form. Please review our Size Guide {insert link} for additional details.